customer care professionals
How We Support Our Products

Our customers’ challenges drive our business because understanding and responding to your needs is our top priority. With territory-based sales representatives and managers backed by an on-demand customer service team, we are always nearby to respond to any needs or requests you might have. Not only are our representatives knowledgeable regarding products, our dedicated team will also become acquainted with your facility’s special needs and preferences.

Our staff goes through extensive product training to help you achieve your care plan goals. We offer continuous quality assurance through specialized in-services, educational tools, comprehensive resource manuals and innovative product development.

Award Winning Customer Care Professionals

At Professional Medical, we continue to raise the bar on service and customer satisfaction. Whether you call, fax or place an order on our website, ProMed’s experienced Customer Care Professionals (CCPs) want to make your transaction with us a hassle-free experience. When phoning us, calls are sent to the ProMed Call Center and routed to the first available Customer Care Professional. The ProMed Call Center will save your staff time by handling your order needs and offering convenient solutions the first time you call. Any member of our award-winning Customer Care Team can assist you with all your Customer Service needs.

Contact Us So We Can Help
Popular Customer Topics
Payment Terms
ProMed processes all invoices/statements electronically via e-mail and accepts check remittances via fax and/or email, as well as routine ACH (Automated Clearing House) for secure payment. A 3% service charge will be assessed on all Visa, MasterCard, Discover Card and American Express credit card transactions.

A 1.5% service/late charge per month (18% APR) will be assessed on all invoices unpaid after forty-six (46) days from the original invoice date. Failure to pay non-disputed charges within 10 days of the established net terms may negate your price protection.
Manufacturer End-User Contract Procedure
Prepaid Freight Policy
Shipping Distribution Policy
Devoted Stock Policy
Product Change Notification Procedure
Delivery Claims Policy (Missing or Damaged Product)
Return Materials Authorization (RMA) Policy
Other Methods of Ordering
Fax Order Guides
Standing-Order Service
General Ledger Code Maintenance
"Always Nearby" Representation


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