ProMed processes all invoices/statements electronically via e-mail and accepts check
remittances via fax and/or email, as well as routine ACH (Automated Clearing House)
for secure payment. A 3% service charge will be assessed on all Visa, MasterCard,
Discover Card and American Express credit card transactions.
A 1.5% service/late charge per month (18% APR) will be assessed on all invoices
unpaid after forty-six (46) days from the original invoice date. Failure to pay
non-disputed charges within 10 days of the established net terms may negate your
price protection.
Your signature on our Long-Term Price Protection Agreement verifies that ProMed
is your vendor of choice and allows us access to your manufacturer end-user contracts.
ProMed agrees to abide by the terms and conditions of your manufacturer end-user
agreements where they differ materially from those in the Agreement.
ProMed will pay your freight charges when the total individual order value of stock
products (not including tax) is $600.00 or more. All deliveries less than the prepaid
freight minimum will be shipped with prepaid freight/handling charges added to your
invoice. An individual order is defined as purchases of items (from stock) combined
into one delivery, to a single location.
- Medicare Part B items provided to your Part B eligible residents are excluded from
any standard freight/handling charges when ProMed is your resident’s provider.
- All non-stock orders that are drop shipped directly to a facility will incur a shipping
fee as designated by the manufacturer, e.g. DME equipment, mattresses, specialty
products, etc.
ProMed only utilizes trusted carriers that meet or exceed our customers’ expectations,
and we reserve the right to ship freight in the best, most efficient manner so long
as transit times are met. ProMed Express will customize a Weekly Route Schedule
(WRS) to fit your delivery needs. Transit times vary based on facility location.
- Your territory manager will be at your facility for your first deliveries to
ensure everything goes smoothly.
- Stock orders received by noon will ship the same business day.
- There is no minimum order requirement.
- Inside delivery is available for all shipments, including inside the first set of
doors and out of the weather.
- Any discrepancies or damages must be reported to us within 24 hours of delivery.
We reserve the right not to honor discrepancies reported past 24 hours from delivery.
- Broken case quantities are available to help maintain your budget.
- We will ship to facility locations and bill to the designated address you provide.
Professional Medical, Inc. is proud of our 99.4% fill rate. We attribute this success
to the dedicated inventory we stock for our committed customer’s product requirements.
Should you require ProMed to inventory special (non-stock) product(s), please complete
a Stock Commitment Form with your territory manager and fax directly to our Special
Sales Department at 815-726-7416.
In order to maintain the highest level of service, please allow up to ten (10) business
days so we may increase our stock levels to meet all your product fulfillment needs.
Your territory manager will place your initial order and advise on your expected
delivery date. From that point on, all orders placed by noon will ship same day.
From time to time, products distributed by ProMed may change for a variety of reasons,
including:
- The manufacturer changes packaging or discontinues a product or product line.
- The manufacturer experiences a recall.
- ProMed evaluates a product and determines that it matches or exceeds the current
product quality and adds better value.
When this occurs, Professional Medical will automatically notify our customers of
the change via email. This product change notification will be sent to all customers
who have purchased the product being changed within the last 90 days. The product
change notification includes pertinent information useful to clinical as well as
purchasing personnel.
For Residential Deliveries, it is important
to follow these steps to successfully claim missing or damaged product deliveries
- Make sure all packages are addressed to your location
- Perform a physical count of cartons and
note this on the packing slip/freight bill before you sign it (Signature
Required deliveries)
- Unpack your order and compare product and quantities against your packing slip.
Report any discrepancies within 24
hours of delivery.
- If you received an incorrect product, we will arrange for an exchange of the correct
product at the time the claim is received. At that time, a Return Materials Authorization
(RMA) will be issued (at ProMed's expense) for the incorrect product to be sent
back within 10 days, or will be billed to your account.
For Commercial / Institutional Deliveries,
you must check for damages or missing product and note accordingly
- Upon arrival all shrink-wrapped pallets must be visually inspected for obvious damage;
such as crushed or bent corners, unsealed packaging, water damage, holes or tears
in boxes and any other indicators. Refuse any packages with excessive damage. If
any of the pallets arrive without the shrink-wrap intact, it must be noted on the drivers delivery receipt and signed
by the driver, as it should be assumed that pallets delivered in this
manner will contain concealed damages or shortages. You can require the driver to
stay while you verify the contents of the shipment and to look for damages inside
the pallets. Note any damages on the
packing slip/freight bill before you sign it.
- If you received an incorrect product, we will arrange for an exchange of the correct
product at the time the claim is received. At that time, a Return Materials Authorization
(RMA) will be issued (at ProMed's expense) for the incorrect product to be sent
back within 10 days, or will be billed to your account.
Reporting Order Issues
- For all deliveries, it is important to claim damages or missing product deliveries
with Professional Medical within 24
hours of delivery.
- For all commercial / institutional deliveries, a copy of the packing slip, properly
signed detailing any damages or missing product must be included. Any request for
credit or deduction taken from payment without the proper notation on the packing
slip cannot be honored and any deductions taken without documentation will be charged
back.
- Professional Medical reserves the right to deny claims received beyond 24 hours.
Any product may be returned, within 90 days of purchase provided the product is in
saleable condition & with the consent of Professional Medical (ProMed). All
returns must be accompanied by a valid Return Materials Authorization (RMA)
number from ProMed. Customers serviced within the ProMed Express (PME) routes should
have product ready for pickup during their next scheduled delivery. For customers
outside the PME coverage area(s), please allow 4-5 business days to receive email
confirmation of RMA number & shipping label(s) for product return. Product must
be returned in saleable condition within 10 days of issuance of a RMA number. Returns
made directly with a PME driver, at the time of delivery, constitute compliance
with the RMA process. When a product is returned with a RMA number, it shall thereupon
become the property of ProMed.
ProMed accepts no responsibility for product returned without prior authorization.
Products will not be accepted for return if one or more of the following are true,
products; (a) are damaged, less than 6 month shelf life, expired or used; (b) custom
manufactured for Customer or Customer’s customer; (c) not in their original packaging
(unopened & outer packaging without blemish); (d) not purchased from ProMed; or
(e) that are currently non-stock; or (f) are otherwise not capable of being resold
by ProMed.
When products are authorized to be returned for any reason other than missing product,
damage, nonconformity or breach of warranty, the credit amount may be subject to
a minimum restocking charge. Restocking charge is based on the number of days between
the return authorization & the Customer’s invoice date; (a) 0-30 days is a 0% restocking
charge; (b) 31-60 days is a 20% restocking charge; (c) 61-90 days is a 30% restocking
charge; or (d) no credit will be issued for greater than 90 days from invoice date.
Any product accepted for return may incur an additional manufacturer imposed restocking
charge. Equipment returns may be subject to vendor restrictions.
All products returned with expiration
dating must meet product shelf life guidelines of at least 6 months. Products returned
with less than 6 month
shelf life dating from the date the product is received will be earmarked & destroyed.
- Order Online.
Our customers find that our secure online ordering is easy, fast and convenient.
Orders can be placed online twenty-four hours a day, seven days a week!
- Place your order by phone at 1.800.648.5190. Our live phone attendants are standing
by!
- Fax in your order.
- For house stock/medical orders: 1.866.726.7416
- Medicare Part B orders: 1.866.656.6332
- Mail your order to:
Professional Medical, Inc.
1917 Garnet Court
New Lenox, Illinois 60451
Please place your order by NOON to ensure on-time delivery.
If you choose to order from us by phone or fax, you can request a Fax Order Guide.
The Fax Order Guide is created based on your product usage and will be updated to
contain items you ordered within the past 180 days. When you are ready to place
your next order, simply complete the Fax Order Guide and fax it to us.
Blanket purchase orders allow you to designate one PO number on standing order items
for up to a full year. This available service frees up valuable staff time and helps
streamline paperwork and resources.
ProMed’s GL code feature allows for all your invoicing to be sorted and totaled
by YOUR General Ledger codes. Let’s say you want to monitor how much you’re spending
on nursing supplies. You can enter items with a GL code that groups them as being
budgeted for this category. This gives you valuable insight into how your budget
is being distributed.
ProMed’s Sales Management and Territory Managers focus on building long-term, personal
relationships by listening to your facility’s needs and implementing approved resources
and programs that provide solutions. We work with you to not just solve problems,
but prevent them.
We’re always looking for new ways to make your job easier. Here are a few of the
ways we assist you:
- On-site three-shift product in-servicing that will help increase staff awareness
of proper product use and product features/benefits
- On-site special order support and product research
- On-site consultation to establish a customized ordering process that best fits your
needs
- On-site stockroom maintenance during which we can adjust your shipments to meet
your individual storage needs
- On-site product formulary support
- We will work with you and your corporate staff on any specialrequest items, equipment,
furniture, leases, etc. to ensure that we are offering you a competitive price